Our Lady Queen Of The Martyrs Roman Catholic Church
1.4
mi
Croxteth Hall Lane
Croxteth Park Farm
1.7
mi
St Chad's Church
1.6
mi
Muirhead Avenue East
Croxteth Hall and Country Park
2.0
mi
Golf Course
Kirkby Golf Course
1.5
mi
Croxteth Hall
1.6
mi
BashPlanner
1.6
mi
Showcase Cinemas
1.6
mi
Farm
Acorn Farm
2.1
mi
Pigeon House
1.6
mi
St Alberts Roman Catholic Church
1.6
mi
Church Of The Good Shepherd
1.8
mi
Church
St. Albert's
1.7
mi
Church
St. Michael's Church
1.7
mi
Church
Westvale Chapel
1.7
mi
Farm
Croxteth Home Farm
1.8
mi
St Martin
3.4
mi
Reviews and Ratings
Reviews from guests about their experience.
74%
loved their spa retreat and can’t wait to return.
Clean and relaxing spa
Enjoyable pool area
Dated room condition
Inconsistent dining quality
7.4/10
Very good
Rooms
7.2
Location
7.3
Service
7.8
Dining
6.2
Guest reviews
7.4/10
based on 5 reviews
7.6
7.6/10 based on 368 reviews
Sam
United Kingdom,
December
2024
6.8/10
My stay at the hotel was generally enjoyable, with clean facilities and a lovely ambiance. The spa area was a highlight, offering relaxation and comfort. However, I was disappointed with the quality of the food in the restaurant, which has declined from my previous visits. The service was helpful but showed some inconsistencies during meal times. Overall, I would recommend the hotel for the facilities but would advise caution regarding dining options.
Rooms
6.0
The room was spacious but appeared dated and in need of maintenance. The bed was large yet not particularly comfortable, and the shower didn't seem to be well looked after.
Service
7.0
The staff were mostly helpful and accommodating, though there were moments of disorganization, especially during busy meal times.
Location
Dining
5.0
The dining experience was less than ideal, with poor execution of meals and a lack of attentive service. The restaurant could benefit from a revamp in food quality and staff training.
Facilities
9.0
The spa facilities were clean and very enjoyable, providing a peaceful retreat. The pool area was also a great space to unwind.
Clean and relaxing spa
Dated room condition
George
United Kingdom,
December
2024
7.6/10
I had an enjoyable spa break with my friends, indulging in fantastic treatments and using great facilities. The spa area was truly a highlight, but I felt the hotel rooms could use some updating, particularly the bathrooms. The dining experience was pleasant, though the portions were on the smaller side. Overall, the package offered good value for a relaxing getaway.
Rooms
7.0
The rooms were spacious but felt a bit dated, especially the bathrooms which needed some attention.
Service
8.0
Service at the hotel was generally good, with friendly staff in the restaurant, though we did experience some delays during dinner.
Location
7.0
The hotel's location was decent but could do with some maintenance in the surrounding area.
Dining
7.0
The food was quite nice, though I found the portions to be a bit small for the price we paid.
Facilities
9.0
The spa facilities were amazing, providing a relaxing environment with a variety of treatments available.
Laura
United Kingdom,
November
2024
6.6/10
I had a mixed experience at this hotel. On the one hand, the rooms were spacious and clean, and the staff was friendly and attentive. On the flip side, the dining experience was quite disappointing, especially with the quality of food in the restaurant, and the management's handling of complaints left much to be desired. While the amenities had great potential, certain areas felt underwhelming compared to what I expected from a spa hotel.
Rooms
8.0
The rooms were spacious and clean, really nice for a relaxing stay.
Service
7.0
Most of the staff were helpful and welcoming, but there were moments where service felt slow and inattentive, particularly in the restaurant.
Location
8.0
The hotel is close to Liverpool and has good transport access, making it convenient for exploring the area.
Dining
5.0
The restaurant food was disappointing, and we ended up sending back our mains due to poor quality, which was a letdown for the overall experience.
Facilities
7.0
The spa facilities looked nice, but I didn't have a chance to use them. It would have been a great addition to my stay.
Camila
United Kingdom,
October
2024
7.8/10
I had a mixed experience at this hotel. The food was delicious, especially the Sunday roast, but the atmosphere left much to be desired as we were the only ones in the restaurant. The spa facilities were a highlight, and the staff's friendliness added a positive touch. However, I found some aspects, like the breakfast choices and the dessert quality, to be lacking.
Rooms
8.0
The rooms were modern and clean, although the layout with a window into the corridor was a bit odd.
Service
9.0
The staff were friendly and helpful, which genuinely enhanced my experience.
Location
6.0
The hotel is somewhat isolated; it's not ideal if you're looking to explore local nightlife.
Dining
7.0
The quality of food was commendable, but the dessert didn't live up to expectations.
Facilities
9.0
The spa facilities were enjoyable, particularly the treatments available.
Scarlett
United Kingdom,
September
2024
8.2/10
Overall, my stay at the hotel was quite pleasant with great service and comfortable accommodations. The staff was genuinely friendly and welcoming, which added a lovely touch to the experience. I had an issue with the bathroom facilities that was not fully resolved during my stay, and the breakfast hours could be improved as we had to wait. Still, the dining options were fantastic, and I really enjoyed the spa facilities. The hotel offers great value for money, especially given the quality of the breakfast and the relaxing spa atmosphere.
Rooms
7.0
The rooms were large and comfortable with a good setup for relaxation, though they did need some updating. The amenities provided included complimentary tea and coffee, which was a nice touch.
Service
8.0
The service was excellent, with staff being eager to assist and address any issues we had, but it could be improved further by promptly resolving maintenance issues.
Location
8.0
The location provided good access to nearby attractions and the spa facilities, making it convenient for our plans.
Dining
9.0
Breakfast was a highlight with a great selection of food options, although the waiting time due to limited hours was a bit frustrating.
Facilities
9.0
The spa facilities were lovely and provided a great atmosphere for relaxation, though access to the pool could be clearer for guests with specific packages.
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